• Take your jewellery off if you're involved in any activity which could scratch, knock or damage it. If in any doubt, take it off and keep it safe.
• Take it off when you go to bed.
• Keep it well away from chemicals, especially chlorine. If it does come into contact with chemicals, rinse it in water immediately.
• Bathe and apply any lotions or perfumes before you put your jewellery on. Organic gemstones like pearls and opals are particularly vulnerable to acids, even perspiration.
• Store it separately, ideally in a soft-lined box or case, so that your favourite pieces don't tangle, rub or scratch one another. Pearls in particular should be kept separately as they are easily scratched by hard gemstones.
• Make sure chains and necklaces are fastened when storing to avoid tangling.
• Remove jewellery while cooking, cleaning and washing up.
• When storing jewellery, please keep it away from sunlight, excessive heat or damp conditions.

Whilst we endeavour to fulfil all orders, please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas. If an item becomes unavailable, we will attempt to reorder it quickly and dispatch it to you as soon as possible. We will notify you if we are unable to fulfil your order.

Complimentary delivery for all orders over $250. Orders under $250 will be charged a flat fee of $15.

Once your order has shipped, please allow 2-7 business days for delivery depending on your location. Orders requiring ring sizing take up to three (3) additional business days to complete.

If for any reason you are not 100% satisfied with your purchase, you may return it online or in-store within 30 days of delivery for an exchange or credit note. This excludes clearance items, special orders and earrings and is subject to meeting the requirements of our refund policy.

For more information, visit our FAQ page.