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Frequently asked questions
Diamonds
Carat is the unit of weight or size for a diamond. Diamonds can range in size from a fraction of a carat to several carats.
When considering diamonds of equal quality, the larger stone will have more value.
- Lab grown diamonds are identical to mined diamonds in chemical, physical, and optical characteristics, making them indistinguishable to the naked eye and just as durable and sparkly.
- Lab diamonds are created using High Pressure High Temperature (HPHT) or Chemical Vapour Deposition (CVD), both of which mimic natural conditions to transform carbon seeds into diamonds, with CVD typically producing clearer diamonds.
- Choosing lab grown diamonds offers eco-friendly benefits by reducing the environmental and human toll of mining, as well as being a more affordable option while offering comparable quality and variety in jewellery.
Our diamonds come with a certificate of authentication.
SHIPPING
No, we only post within Australia.
We endeavour to get your order to you as fast as possible by posting all orders express. Processing orders can take up to 5 business days and express post can take up to 3 business days. We expect that your order should arrive to you within 8 business days. Delivery details will be provided to you in a confirmation email.
If you have any concerns you can call us on (03) 6431 1531
We use Australia Post and local courier partners. All orders are shipped express with signature on delivery.
You will receive confirmation email with postage details that includes a tracking number and the carrier name. You can locate your order by using the tracking number or contacting the carrier.
If you believe your order is lost you can contact us on (03) 6431 1531 and an investigation into the order will commence.
You can learn more about our shipping policy here.
We offer free express shipping for orders over $250. Orders under $250 are charged a flat free of $15.
PRODUCT
Some rings can be resized depending on the style and setting of the stones. If a ring needs to be resized, please visit us in-store or call us on (03) 6431 1531 for a quote.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
We offer a 30-day change of mind exchange or credit and a 12 month guarantee on all our products.
You can read our full return policy here.
Please email info@myjewellers.com.au
If you see something you like that is marked as 'sold out', do not fret, we can order it in for you!
Please email us, info@myjewellers.com.au
OTHER
All prices shown on our website are in Australian currency, AUD.
We accept all major payment options, including PayPal, After Pay, ZIP, Apple Pay, Master card, Amex and Visa.